[비즈니스영어 전화2] 전화 돌려주기/메시지 남기기 영어 표현 정리

*dimplemood의 비즈니스 영어 공부 기록

 

 

오늘은 전화 연결 영어입니다.

전화 돌리기 영어부터 transfer call 영어 표현까지,

비즈니스 전화 완벽 대응법.

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Intro.

비즈니스 전화를 받았는데 담당자가 아닌 경우, 어떻게 연결해줘야 할지 막막하신 적 있으신가요?

"Wait... uh... I transfer..." 😵‍💫

 

오늘은 전화 연결 영어 표현을 상황별로 정리헸습니다.

(전화 돌리기, 메시지 받기, 다시 전화하기)

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dimplemood 실무 TIP!

1. 전화 연결 기본 표현

담당자에게 연결해줄 때:

• Let me transfer you to [담당자/부서].
• I'll put you through to [이름].
• I'll connect you to [부서].
• Please hold while I transfer your call.
• One moment, I'll transfer you now.

 

활용 팁:

• "transfer"가 가장 일반적
• "put through"도 자주 사용
• 연결 전 잠깐 기다려달라고

예문: Let me transfer you to our Sales Department. Please hold for a moment.

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2. 연결 전 확인하기

바로 연결하기 전 정보 확인:

• May I ask what this is regarding?
• Who shall I say is calling?
• What company are you with?
• May I have your name, please?

 

활용 팁:

• 담당자에게 미리 정보 전달
• 중요한 전화인지 파악
• 담당자가 준비할 수 있게

예문: May I ask what this is regarding? I'll let him know before I transfer you.

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3. 내선 번호 안내

직접 연결해주거나 번호 알려주기:

• I'll transfer you to extension 123.
• His direct line is 555-1234.
• You can reach him at extension 456.
• Let me give you his direct number.

 

활용 팁:

• extension = 내선번호
• direct line = 직통번호
• 번호 천천히 또박또박

예문: I'll transfer you to extension 301. If you get disconnected, his direct line is 02-555-1234.

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4. 연결 중 대기 요청

전화 연결하는 동안:

• Please hold.
• One moment, please.
• I'll put you on hold for a moment.
• Bear with me while I transfer you.
• I'm connecting you now.

 

활용 팁:

• "hold"는 대기 상태
• "one moment"로 시간 제한 암시
• 너무 오래 기다리게 하지 말기

예문: One moment, please. I'm transferring you to the Marketing Department now.

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5. 담당자 부재 시 안내

담당자가 없을 때:

• I'm afraid he's not at his desk right now.
• She's in a meeting at the moment.
• He's out of the office today.
• She's on another line.
• He's away on business.
• She stepped out for a moment.

 

활용 팁:

• "I'm afraid"로 부드럽게 시작
• 구체적 이유 간단히
• 대안 제시 준비

예문: I'm afraid Mr. Kim is in a meeting until 3 PM. Would you like to leave a message, or shall I have him call you back?

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6. 메시지 받겠다고 제안

담당자 부재 시:

• Would you like to leave a message?
• Can I take a message for him/her?
• Shall I have him/her call you back?
• May I take a message?
• I'll make sure he/she gets the message.

 

활용 팁:

• 능동적으로 제안
• 메모 준비하고 받기
• 꼭 전달하겠다는 확신

예문: Would you like to leave a message? I'll make sure she gets it as soon as she's back.

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7. 메시지 받기 - 기본 정보

메시지 받을 때 필수 항목:

• May I have your name, please?
• Could you spell that for me?
• And your phone number?
• What company are you calling from?
• What is this regarding?

 

활용 팁:

• 이름 스펠링 확인 필수
• 전화번호 천천히
• 회사명, 용건 메모

예문: May I have your name, please? ... Could you spell your last name for me? And your phone number?

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8. 메시지 내용 받기

구체적인 메시지:

• What message would you like to leave?
• Is there anything specific you'd like me to tell him/her?
• What should I tell him/her?
• Let me write that down.

 

활용 팁:

• 메모하면서 듣기
• 중요한 부분 강조 요청
• 다 받은 후 확인

예문: What message would you like to leave? ... Let me write that down. Could you repeat the date, please?

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9. 메시지 확인하기

제대로 받았는지 체크:

• Let me confirm that. So the message is...
• Just to make sure I have this right...
• Can I read this back to you?
• So you'd like him/her to call you back at...

 

활용 팁:

• 항상 확인하는 습관
• 날짜, 시간, 번호는 필수 확인
• 이름 스펠링 재확인

예문: Let me confirm that. Your name is John Smith, S-M-I-T-H, from ABC Company. Your number is 555-1234, and you'd like Mr. Kim to call you back regarding the proposal. Is that correct?

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10. 메시지 전달 약속

메시지 전달 확약:

• I'll make sure he/she gets the message.
• I'll pass this along to him/her.
• He/She will receive your message as soon as he/she returns.
• I'll have him/her call you back.
• I'll let him/her know you called.

활용 팁:

• 확실하게 전달하겠다는 의지
• 가능하면 시간대 언급
• 긴급하면 강조

예문: I'll make sure he gets the message. He should be back from the meeting by 2 PM, so I'll have him call you back this afternoon.

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11. 다시 전화하겠다고 할 때

상대방이 다시 걸겠다고:

• What time should I tell him/her you'll call back?
• When would be a good time to reach you?
• What's the best number to call you back?
• I'll let him/her know to expect your call.

 

활용 팁:

• 시간대 조율
• 연락 가능 번호 확인
• 담당자에게 미리 알리기

예문: When would be a good time to reach you? I'll let him know you'll call back around 3 PM.

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12. 긴급 상황

급한 전화일 때:

• Is this urgent?
• I can try to reach him/her for you.
• Let me see if I can find him/her.
• I'll send him/her a message right away.
• I can try his/her mobile.

활용 팁:

• 긴급도 파악
• 가능한 대안 제시
• 빠른 조치

예문: Is this urgent? Let me try to reach him on his mobile. Please hold for a moment.

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13. 전화 끊어졌을 때

연결 중 끊어진 경우:

• I'm sorry, we got disconnected.
• The call dropped.
• Let me try again.
• I apologize for the disconnection.
• We seem to have lost the connection.

활용 팁:

• 바로 다시 연결 시도
• 사과 표현
• 재연결 약속

예문: I apologize for the disconnection. I'm trying to transfer you again. Please hold.

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⚠️ 전화 연결 시 피해야 할 실수

❌ 갑자기 연결: 상대방 준비 없이 바로 연결 → 담당자도 당황

✅ 미리 알리기: "I have John Smith from ABC Company on the line regarding the contract."

 

❌ 메시지 대충 받기: 이름만 받고 끝 → 담당자가 누군지 모름

✅ 상세하게: 이름, 회사, 전화번호, 용건 모두

 

❌ 전달 안 함: 메모만 하고 전달 안 함 → 중요한 기회 놓침

✅ 즉시 전달: 포스트잇, 이메일, 문자로 바로

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📌실전 전화 대화 시나리오

시나리오 1: 전화 연결

You: Good morning, Dimplemood International, Sarah speaking.

Caller: Hi, may I speak to Mr. Kim in Sales?

You: May I ask who's calling, please?

Caller: This is John Smith from ABC Company.

You: Thank you, Mr. Smith. May I ask what this is regarding?

Caller: It's about the proposal we discussed last week.

You: One moment, please. Let me transfer you to Mr. Kim. [내선으로 먼저 확인] Mr. Kim, I have John Smith from ABC Company on line 1. He's calling about the proposal. [다시 상대방에게] I'm transferring you now, Mr. Smith.

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시나리오 2: 메시지 받기

You: Good afternoon, Dimplemood International, Sarah speaking.

Caller: Hi, I'd like to speak to Ms. Lee.

You: I'm afraid Ms. Lee is in a meeting right now. Would you like to leave a message?

Caller: Yes, please.

You: May I have your name, please?

Caller: John Smith from ABC Company.

You: Could you spell your last name for me?

Caller: S-M-I-T-H.

You: Thank you. And your phone number?

Caller: 555-1234.

You: And what message would you like to leave?

Caller: Could you ask her to call me back about the contract? It's somewhat urgent.

You: Let me confirm that. John Smith, S-M-I-T-H, from ABC Company. Your number is 555-1234. You'd like Ms. Lee to call you back regarding the contract, and it's urgent. Is that correct?

Caller: Yes, that's right.

You: I'll make sure she gets the message. She should be out of the meeting by 3 PM, so I'll have her call you back this afternoon.

Caller: Thank you.

You: You're welcome. Have a great day!

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시나리오 3: 긴급 상황

You: Good morning, Dimplemood International.

Caller: This is urgent. I need to speak to Mr. Park immediately.

You: I understand. Let me see if I can find him. May I ask who's calling?

Caller: Michael Johnson from our London office.

You: One moment, Mr. Johnson. I'll try to reach him on his mobile. [휴대폰으로 연락 시도] I apologize, but I can't reach him at the moment. Can I take a detailed message and have him call you back within 10 minutes?

Caller: Yes, please tell him we have a critical issue with Flight 123.

You: I'll send him a message right away. What's the best number to reach you?

Caller: He has my number, but it's +44-20-1234-5678.

You: I'm sending him a text message and email now. He'll contact you immediately.

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📌 상황별 표현 빠른 참조

담당 부서로 연결:

Let me transfer you to the Sales Department.

I'll connect you to Customer Service.

That would be handled by our Finance team.

Let me transfer you.

 

외부 번호 안내:

I'm sorry, but that's not our department.

The number you need is...

You'll need to contact our head office at...

 

여러 담당자 중 선택:

We have two people in that department.

Would you like Sales Manager Kim or Sales Manager Lee?

Let me connect you to someone who can help.

 

보이스메일로 연결:

Would you like me to transfer you to his voicemail?

I can put you through to her voicemail if you'd like.

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📌 메시지 받기 체크리스트

반드시 받아야 할 정보:

✅ 이름 (스펠링 확인)

✅ 회사명

✅ 전화번호 (천천히, 두 번 확인)

✅ 용건

✅ 긴급도

✅ 회신 희망 시간

✅ 추가 메시지

 

메모 양식 예시:

MESSAGE

Date: [날짜] Time: [시간]

To: [담당자]

From: [발신자 이름]

Company: [회사명]

Phone: [전화번호]

Message: [메시지 내용]

☐ Urgent ☐ Please call back ☐ Will call again

Taken by: [본인 이름]

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📌 프로페셔널 팁

1. 담당자에게 미리 정보 전달

내선으로 먼저: "I have John Smith from ABC Company on line 1. He's calling about the contract."

 

2. 대기 시간 관리

30초 이상 걸리면: "I'm sorry for the wait. I'm still trying to reach him.

Would you like to continue holding or leave a message?"

 

3. 다시 전화 약속

시간 명시: "I'll have him call you back by 3 PM today."

"She'll contact you first thing tomorrow morning."

 

4. 이메일로도 전달

중요한 메시지는: 메모 + 이메일 + 문자 3중으로 전달 보장

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지난 금요일에 다룬 비즈니스 영어 전화 기본 표현과 함께 보시면 완벽해요!

전화 받기/걸기 기본을 익히고, 오늘처럼 연결하고 메시지 받는 것까지 마스터하면 영어 전화 완전 정복입니다. ㅎㅎ

https://dimplemood.tistory.com/24

[비즈니스영어 전화1] 비즈니스 영어 전화 – 전화 받기/걸기 기본 표현

 

 

그리고 내일은 전화로 일정 조율하는 영어 표현을 다뤄볼 예정이에요.

미팅 시간 잡고, 변경하고, 확인하는 것까지 - 전화로 스케줄 관리하는 모든 표현을 정리해볼게요!